The operating playbook for fleet leaders in emerging markets — visibility, control, safety, and profitability. Approximately 270 pages. Three parts. 27 chapters. Nineteen practitioner appendices.
A5 trim, Approximately 270 pages, navy headers, cream body. Built to read cover-to-cover or reference chapter-by-chapter.
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A practical playbook built across fifteen years of telematics and logistics operations — written from the seat of the embedded service provider whose teams sit inside the cargo-owner's premises and produce the daily reports that let leadership manage transporters with independent visibility.
Devices, connectivity, trips, geofences, the control tower, ETA, dwell, route compliance, data integrity. The bottom layer of the operating system — what every higher layer rests on.
Driver behaviour, maintenance, fuel, dispatch, customer SLAs, vendor governance, compliance, incident response, reporting. The daily operating disciplines that translate visibility into outcomes.
Cost-per-km, ROI, the maturity model, team and KPI design, AI in fleet operations, scaling the embedded model, and the seven-layer Fleet Operating System — the capstone framework the whole book builds toward.
KPI dictionary, RACI matrix, transporter scorecard, control-tower routine, sample SOPs, incident protocols, the extended Guinness Nigeria case study, the six-month practice plan, the maturity-assessment workbook, and more. Each appendix is independently usable in real operations.
"Lack of effort is rarely the problem in fleet operations. Lack of evidence almost always is."
Part I — Foundations
"We do not solve the problem. We make it visible enough that the parties who own it can solve it together."
The operating credo
"A modern fleet is not a department. It is an operating system — built bottom-up, in seven layers, over years."
Chapter 27 — The Capstone
The Practitioner's Toolkit is the full 19-appendix set from the book — KPI dictionary, transporter scorecard, control-tower routine, ROI calculator, sample SOPs, the maturity workbook, the six-month practice plan, the extended Guinness case study. Editable templates, ready to use. Sold separately or as a bundle with the book.
See the ToolkitThe free First Look — the foreword, the introduction, Chapter 1, the opening of the Guinness Nigeria case study, and the maturity-model framework. Forty pages. Enough to know whether the rest of the book is for you.
Get the First Look — free